Privacy Policy

1. Introduction

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information.


This Healing Obituary Privacy Policy is a part of The Healing Obituary’s Terms of Service and describes how we collect and process your personal information, which includes “personal data” or “personal information” as defined under applicable data protection laws (your “Personal Information”), why we collect it, and the rights you have regarding such data.


You are strongly encouraged to read this Privacy Policy in its entirety, not just the above highlights, so that you will fully understand our commitment to responsible data governance and the protection of your personal information.


Please also note that this Privacy Policy may have changed since the last time you read it, so you should make sure that you have familiarized yourself with any terms that may have changed since the last time you read it.

2. The scope of this Privacy Policy

This Privacy Policy applies to all The Healing Obituary entities and affiliated companies. For the purposes of this Privacy Policy, unless otherwise noted, all references to The Healing Obituary and Healing Obit include www.thehealingobituary.com and www.healingobit.com. This also includes any and all related domains that have been created and are operated by The Healing Obituary but does not include web pages created by affiliates participating in The Healing Obituary promotion.


We will comply with our policy in our communications with all customers who are Canadian residents. If you reside in the EU, please see Your rights under EU Data protection Laws below.

3. Why we collect personal information

The Healing Obituary collects personal information to improve the manner by which we operate, offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. We will never rent or sell any of the personal information we collect from you to third parties, and we do not share your personal information except as set forth in this Privacy Policy.

4. The kind of personal information we collect

The Healing Obituary collects personal information in a variety of ways when you interact with The Healing Obituary, including when you register or create an account with The Healing Obituary; when you place an order at The Healing Obituary; when you use The Healing Obituary products or services; when you visit The Healing Obituary pages; when you enter promotions or sweepstakes; when you subscribe to a newsletter or desire to be added to our mailing lists for other products or services; when you correspond or otherwise interact with us; and when you provide feedback in any of our online surveys.


Information we collect may include: your name, e-mail address, phone number, address, product preference information, billing information, demographic information provided by you (such as language, gender, and age, and, if applicable, content preferences and personalization information) and personal interest information. On occasion, we may ask for additional information to enable us to provide you with access to and use of certain information, materials and services. The Healing Obituary may combine information about you from various sources.

5. Cookies and how we use them

Cookies are small data files that write to your hard drive for record keeping purposes when you visit a website. Cookies allow The Healing Obituary to measure traffic activity as well as to improve your user experience, for example by remembering your viewing preferences. Like other major websites, The Healing Obituary uses cookies to provide you with a tailored experience when visiting The Healing Obituary and using our major products. We treat any personal information that may be contained in cookies with the same level of confidentiality as other information you provide to us. If you wish to disable cookie functionality, you may do so by changing the security settings on your browser. However, portions of The Healing Obituary may not function or function as efficiently, without them.

6. Information collected from other sources

Social Media Widgets: The Healing Obituary websites may include social media features, which features may collect your internet protocol address, which page you are visiting on the websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the websites. Your interactions with these features are governed by the privacy statement of the companies that provide them.


Information From Third Party Services: We may also obtain other information, including personal information, from third parties and combine that with information we collect through our websites.

7. How we protect your personal information

The Healing Obituary safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. To make purchases from The Healing Obituary website, you must use an SSL-enabled browser. The Healing Obituary uses industry-standard Secure Sockets Layer (SSL) encryption on web pages used to complete a purchase. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.


While The Healing Obituary takes precautions to ensure the security of your data, no one can completely guarantee the safety of data transmitted over the internet. It is important that you take steps to ensure the safety and security of your personal information, for example by not sharing passwords or other registration data.

8. How we use your information

The Healing Obituary uses your personal information in the following ways:

  • Delivery and billing for our products and services, and to communicate with you concerning your account and customer service issues.
  • Improving our products and services by providing personalized content recommendations, language and location customization, and/or personalized help and instructions.
  • To ask you to participate in surveys about products, services, news and events.
  • Offering you product upgrades, content, services and other online workshops for you to purchase.
  • Providing you with news, free newsletters, updates, targeted advertising, promotions, and special offers.
  • To better understand how our products are used, including web traffic patterns and what types of content are most popular with users of our products and services.
  • Providing anonymous reporting for internal and external partners.
  • Facilitating your participation in our online forums and helping to manage improper behavior by individuals using the forums.

9. How and when we disclose the information we collect

The Healing Obituary may share your personal information with trusted vendors and partners who work with The Healing Obituary. These partners are provided with your personal information to help The Healing Obituary communicate with you about offers from us and from our marketing partners. The Healing Obituary may send personal information about you to other companies or people when we need to share your information to provide the product or service you have requested or to provide a product or service to you.


The Healing Obituary may also disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) comply with law or legal process or if requested by duly authorized public authorities; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on The Healing Obituary; (d) protect and defend the rights or property of The Healing Obituary, or our affiliated companies, their employees and agents; (e) enforce our terms of use; (f) protect against fraud or other illegal activity or for risk management purposes; (g) permit us to pursue available remedies or limit the damages that we may sustain; (g) act in urgent circumstances to protect the personal safety of users of The Healing Obituary products or the public at large.


If The Healing Obituary should ever file for bankruptcy, or become insolvent, or be acquired by a third party, or merge with a third party, or sell all or part of its assets, or transfer substantially all or part of its relevant assets to a third party, then The Healing Obituary is entitled to share the personal information and all other information you have provided through the products and service to potential and subsequent business and merger partners.


The Healing Obituary may share “cookie” and other data about traffic patterns or usage collected on The Healing Obituary with affiliated companies, its business partners or with third party advertisers or ad networks. Any data shared is anonymous and does not identify any user.


The Healing Obituary may also include third party advertising. These third parties’ websites and advertisers, or the Internet advertising companies that work on their behalf, may use technology such as web beacons and cookies to send (or “serve”) the advertisements that appear on our websites directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, electronic images and other technologies to deliver advertisements, collect information about the effectiveness of their advertisements, and to collect anonymous information about your visits to The Healing Obituary, such as the number of times you have viewed an ad.


The Healing Obituary also contains links to other websites and products. The Healing Obituary is not responsible for the privacy practices or the content of such websites or products. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.

10. Rights you have regarding your data

You always have the right to request information about your stored data, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time at support@healingobit.com.


Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. If you no longer wish to receive communications from The Healing Obituary, you can opt-out from receiving such messages in the future by following the instructions in the message or contacting us at support@healingobit.com.

11. Account data

Account data (“Account Data”) is personal information you provide us, or that we collect from you and your devices in connection with your access to and use of our Services (such as when you provide us information to register for an account, or information we collect about your browser when you connect to one of our Services, etc.). In legal terms, we collect and use this Account Data as a data controller.


There are two general categories of Account Data we collect in order to provide you with the Services.


THE INFORMATION YOU GIVE US


Account information. You may provide us with information in connection with the creation and management of your account for the Services, such as a name, email address and a password to create a The Healing Obituary account.


Billing information. If you have purchased a paid version of the Services, or if you make another financial transaction using our Services (such as purchasing a Third-Party App), we (and our third-party payment processors) will collect information about the purchase or transaction. This includes billing details and credit card information, other account and authentication information.


Other information. You may otherwise choose to provide us with information when you fill in a form, contact our customer support, respond to surveys or use other features of our Services. You may also provide us with other optional information as part of your account profile, including your usernames, avatars and links to the Social Network profiles.


INFORMATION WE AUTOMATICALLY COLLECT FROM YOUR USE OF THE SERVICES


Log data and usage information. Like most websites, when you view content on or otherwise interact with our Services our servers automatically record information, including information that your browser sends whenever you visit a Website or that your Application sends when you are using it. This log data may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, unique identifiers, mouse tracks and cookie data.


Location information. When you use our Services, we may collect information about your geographic location.

12. How we use account data

We use, store, and process Account Data as a data controller to provide, understand, improve and develop our Services, keep our Services safe and to comply with our legal obligations.


Our legal basis for collecting and using Account Data as a data controller will depend on the specific context in which we collect it. However, as a data controller, we will collect personal information from you where:

  • we have your consent to do so
  • where we need the personal information to perform a contract with you (e.g. to deliver the Services you have requested), or
  • where the processing is in our legitimate interests (and not overridden by your data protection interests or fundamental rights and freedoms)

Where we rely on your consent to process Account Data, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.

13. Access, control, and correction of personal information

As a user, you may update or correct most of your Account Data by logging in to your account to edit your profile or organization record. To make a request to have Account Data returned to you, removed, or to make additional corrections, please email us at support@healingobit.com.


Depending on where you reside, you may have the right to exercise additional rights available to you under applicable laws with regards to the personal information The Healing Obituary holds about you as a data controller, including:

  • Right of erasure: In certain circumstances, you may have a broader right to erasure of personal information that we hold about you – for example, if it is no longer necessary in relation to the purposes for which it was originally collected. Please note, however, that we may need to retain certain information for as long as you maintain an account for our Services, or as needed to provide you with our Services, for record keeping purposes, to comply with our legal obligations, resolve disputes and enforce the Terms of Use.
  • Right to object to processing: You may have the right to request that we stop processing your personal information and/or to stop sending you marketing communications.
  • Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances.

14. Usage and website activity information

When you visit our websites, we or our third-party service providers collect information about your use of the website: Your Internet service provider’s address, your location as determined by your Internet Protocol (IP) address, the name of the website or advertisement directing you, your user agent, as well as your clicks and activity on our websites. We use this information to understand how to make our websites more available and user-friendly to our customers as well as to provide you with advertising that may be of interest to you. This is described in more detail below. To learn how you can opt out of such advertising read below.

15. Google Analytics

We use tools called “Google Analytics” to collect some information we listed above about your use of the Services. We use the information we get from Google Analytics to improve the services. In order to collect this information, Google Analytics may set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics may also receive information about you from apps you have downloaded, that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information.


Google’s ability to use and share information collected by Google Analytics about your visits to the services to another application which partners with Google, is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Please review those and see http://www.google.com/policies/privacy/partners/ for information about how Google uses the information provided to Google Analytics and how you can control the information provided to Google. To prevent your data from being used by Google Analytics, you can download the Google Analytics opt-out browser add-on for Google Analytics which can be found here.

16. Social media

We engage with customers on various social media platforms like Facebook, Twitter, Pinterest, and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this policy as well as the policy of the relevant social media platform.

17. Canada anti-spam law

We comply with the Canada Anti-Spam Law. Consumers who provide us a Canadian mailing address will not receive unauthorized Commercial Electronic Messages (as defined under the Canada Anti-Spam Law) unless these individuals have “opted-in” to receive Commercial Electronic Messages.

18. Legal basis for processing (EEA visitors only)

If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.


However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (e.g. to provide you with our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you.


If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at support@healingobit.com.

19. Testimonials

Typically, we anonymize and paraphrase our testimonials based on conversations with our customers, however, from time to time, we may post testimonials on the websites that may contain personal information. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at support@healingobit.com.

20. Community forums

The websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas“). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at support@healingobit.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

21. Live and web events

All events are live streamed and recorded unless otherwise noted. The attendance of any event constitutes a release and waiver to use your likeness and/or photographs film, digital or video, with a worldwide transferable and irrevocable license for the purpose of promoting other events, marketing and advertising on social media, educational use, and press coverage.

22. Transmission of data to other countries

Your Personal Data is processed in the United States, where privacy laws may be less stringent than the laws in your country and where the government, courts, or law enforcement may be able to access your data. By submitting your Personal Data to us, you agree to the transfer, storage and processing of your Personal Data in the United States.

23. Request to delete your information

You can delete your account or request that we delete your account by writing us at support@healingobit.com. If you choose to delete your account, we will begin the process of deleting your account from our systems.

We retain your information after you request such deletion for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. For example, when we process your payments, we will retain this data for longer periods of time as required for tax or accounting purposes. See below for specific reasons we would retain some data for longer periods of time:

  • Security, fraud & abuse prevention – i.e. to protect you, other people, and us from fraud, abuse, and unauthorized access.
  • Financial record-keeping – when you make a payment to us we are often required to retain this information for a long period of time for purposes of accounting, dispute resolution and compliance with tax, anti-money laundering, and other financial regulations.
  • Complying with legal or regulatory requirements – to meet any applicable law, regulation, legal process or enforceable governmental request, as required to enforce our terms of service, including investigation of potential violations.
  • Direct communications with us – if you have directly communicated with us, through a customer support channel, feedback form, or a bug report, we may retain reasonable records of those communications.

We respect children’s privacy in particular. We do not target knowingly or intentionally collect personally identifiable information from children under the age of 13. By using The Healing Obituary, you have represented and warranted that you are either 18 years of age or using the Services and websites with the supervision of a parent or guardian. If you are under 13, you may not use the Services and websites. If you become aware that your child has provided us with personal information without your consent, you are urged to email us at support@healingobit.com.


If you would like to contact us for any reason regarding our privacy practices, please email us at the following address: support@healingobit.com. Be sure to return to this Privacy Policy periodically to review the most current version. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Privacy Policy without prior notice; however, the date of any effective changes shall be reflected at the bottom of this page.

This policy was last updated on January 5, 2023.