When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information.
We will comply with our policy in our communications with all customers who are Canadian residents. If you reside in the EU, please see Your rights under EU Data protection Laws below.
3. Why we collect personal information
4. The kind of personal information we collect
The Healing Obituary collects personal information in a variety of ways when you interact with The Healing Obituary, including when you register or create an account with The Healing Obituary; when you place an order at The Healing Obituary; when you use The Healing Obituary products or services; when you visit The Healing Obituary pages; when you enter promotions or sweepstakes; when you subscribe to a newsletter or desire to be added to our mailing lists for other products or services; when you correspond or otherwise interact with us; and when you provide feedback in any of our online surveys.
Information we collect may include: your name, e-mail address, phone number, address, product preference information, billing information, demographic information provided by you (such as language, gender, and age, and, if applicable, content preferences and personalization information) and personal interest information. On occasion, we may ask for additional information to enable us to provide you with access to and use of certain information, materials and services. The Healing Obituary may combine information about you from various sources.
5. Cookies and how we use them
6. Information collected from other sources
Social Media Widgets: The Healing Obituary websites may include social media features, which features may collect your internet protocol address, which page you are visiting on the websites, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the websites. Your interactions with these features are governed by the privacy statement of the companies that provide them.
Information From Third Party Services: We may also obtain other information, including personal information, from third parties and combine that with information we collect through our websites.
7. How we protect your personal information
The Healing Obituary safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. To make purchases from The Healing Obituary website, you must use an SSL-enabled browser. The Healing Obituary uses industry-standard Secure Sockets Layer (SSL) encryption on web pages used to complete a purchase. This protects the confidentiality of your personal and credit card information while it is transmitted over the Internet.
While The Healing Obituary takes precautions to ensure the security of your data, no one can completely guarantee the safety of data transmitted over the internet. It is important that you take steps to ensure the safety and security of your personal information, for example by not sharing passwords or other registration data.
8. How we use your information
The Healing Obituary uses your personal information in the following ways:
9. How and when we disclose the information we collect
The Healing Obituary may share your personal information with trusted vendors and partners who work with The Healing Obituary. These partners are provided with your personal information to help The Healing Obituary communicate with you about offers from us and from our marketing partners. The Healing Obituary may send personal information about you to other companies or people when we need to share your information to provide the product or service you have requested or to provide a product or service to you.
If The Healing Obituary should ever file for bankruptcy, or become insolvent, or be acquired by a third party, or merge with a third party, or sell all or part of its assets, or transfer substantially all or part of its relevant assets to a third party, then The Healing Obituary is entitled to share the personal information and all other information you have provided through the products and service to potential and subsequent business and merger partners.
The Healing Obituary may share “cookie” and other data about traffic patterns or usage collected on The Healing Obituary with affiliated companies, its business partners or with third party advertisers or ad networks. Any data shared is anonymous and does not identify any user.
The Healing Obituary also contains links to other websites and products. The Healing Obituary is not responsible for the privacy practices or the content of such websites or products. Please visit the privacy policies of these third party sites in order to understand their privacy policies and data collection practices.
10. Rights you have regarding your data
You always have the right to request information about your stored data, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time at firstname.lastname@example.org.
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed. If you no longer wish to receive communications from The Healing Obituary, you can opt-out from receiving such messages in the future by following the instructions in the message or contacting us at email@example.com.
11. Account data
Account data (“Account Data”) is personal information you provide us, or that we collect from you and your devices in connection with your access to and use of our Services (such as when you provide us information to register for an account, or information we collect about your browser when you connect to one of our Services, etc.). In legal terms, we collect and use this Account Data as a data controller.
There are two general categories of Account Data we collect in order to provide you with the Services.
THE INFORMATION YOU GIVE US
Account information. You may provide us with information in connection with the creation and management of your account for the Services, such as a name, email address and a password to create a The Healing Obituary account.
Billing information. If you have purchased a paid version of the Services, or if you make another financial transaction using our Services (such as purchasing a Third-Party App), we (and our third-party payment processors) will collect information about the purchase or transaction. This includes billing details and credit card information, other account and authentication information.
Other information. You may otherwise choose to provide us with information when you fill in a form, contact our customer support, respond to surveys or use other features of our Services. You may also provide us with other optional information as part of your account profile, including your usernames, avatars and links to the Social Network profiles.
INFORMATION WE AUTOMATICALLY COLLECT FROM YOUR USE OF THE SERVICES
Log data and usage information. Like most websites, when you view content on or otherwise interact with our Services our servers automatically record information, including information that your browser sends whenever you visit a Website or that your Application sends when you are using it. This log data may include your IP address, the address of the web page you visited before using the Services, your browser type and settings, your device information, the date and time of your use of the Services, information about your browser configuration and plug-ins, language preferences, unique identifiers, mouse tracks and cookie data.
Location information. When you use our Services, we may collect information about your geographic location.
12. How we use account data
We use, store, and process Account Data as a data controller to provide, understand, improve and develop our Services, keep our Services safe and to comply with our legal obligations.
Our legal basis for collecting and using Account Data as a data controller will depend on the specific context in which we collect it. However, as a data controller, we will collect personal information from you where:
Where we rely on your consent to process Account Data, you have the right to withdraw or decline your consent at any time. Please note that this does not affect the lawfulness of the processing based on consent before its withdrawal.
13. Access, control, and correction of personal information
As a user, you may update or correct most of your Account Data by logging in to your account to edit your profile or organization record. To make a request to have Account Data returned to you, removed, or to make additional corrections, please email us at firstname.lastname@example.org.
Depending on where you reside, you may have the right to exercise additional rights available to you under applicable laws with regards to the personal information The Healing Obituary holds about you as a data controller, including:
14. Usage and website activity information
When you visit our websites, we or our third-party service providers collect information about your use of the website: Your Internet service provider’s address, your location as determined by your Internet Protocol (IP) address, the name of the website or advertisement directing you, your user agent, as well as your clicks and activity on our websites. We use this information to understand how to make our websites more available and user-friendly to our customers as well as to provide you with advertising that may be of interest to you. This is described in more detail below. To learn how you can opt out of such advertising read below.
15. Google Analytics
We use tools called “Google Analytics” to collect some information we listed above about your use of the Services. We use the information we get from Google Analytics to improve the services. In order to collect this information, Google Analytics may set cookies on your browser or mobile device, or read cookies that are already there. Google Analytics may also receive information about you from apps you have downloaded, that partner with Google. We do not combine the information collected through the use of Google Analytics with personally identifiable information.
16. Social media
We engage with customers on various social media platforms like Facebook, Twitter, Pinterest, and Instagram. If you contact us on one of these platforms for customer service or otherwise, we may contact you via direct message. Those communications are governed by this policy as well as the policy of the relevant social media platform.
17. Canada anti-spam law
We comply with the Canada Anti-Spam Law. Consumers who provide us a Canadian mailing address will not receive unauthorized Commercial Electronic Messages (as defined under the Canada Anti-Spam Law) unless these individuals have “opted-in” to receive Commercial Electronic Messages.
18. Legal basis for processing (EEA visitors only)
If you are a visitor from the European Economic Area, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only where we need the personal information to perform a contract with you (e.g. to provide you with our Services), where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, or where we have your consent. In some cases, we may also have a legal obligation to collect personal information from you.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at email@example.com.
Typically, we anonymize and paraphrase our testimonials based on conversations with our customers, however, from time to time, we may post testimonials on the websites that may contain personal information. We obtain your consent to post your name along with your testimonial. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
20. Community forums
The websites may offer publicly accessible blogs, community forums, comments sections, discussion forums, or other interactive features (“Interactive Areas“). You should be aware that any information that you post in an Interactive Area might be read, collected, and used by others who access it. To request removal of your personal information from an Interactive Area, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
21. Live and web events
All events are live streamed and recorded unless otherwise noted. The attendance of any event constitutes a release and waiver to use your likeness and/or photographs film, digital or video, with a worldwide transferable and irrevocable license for the purpose of promoting other events, marketing and advertising on social media, educational use, and press coverage.
22. Transmission of data to other countries
Your Personal Data is processed in the United States, where privacy laws may be less stringent than the laws in your country and where the government, courts, or law enforcement may be able to access your data. By submitting your Personal Data to us, you agree to the transfer, storage and processing of your Personal Data in the United States.
23. Request to delete your information
You can delete your account or request that we delete your account by writing us at firstname.lastname@example.org. If you choose to delete your account, we will begin the process of deleting your account from our systems.
We retain your information after you request such deletion for longer periods for specific purposes to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or as necessary to protect our legal rights or for certain business requirements. For example, when we process your payments, we will retain this data for longer periods of time as required for tax or accounting purposes. See below for specific reasons we would retain some data for longer periods of time:
We respect children’s privacy in particular. We do not target knowingly or intentionally collect personally identifiable information from children under the age of 13. By using The Healing Obituary, you have represented and warranted that you are either 18 years of age or using the Services and websites with the supervision of a parent or guardian. If you are under 13, you may not use the Services and websites. If you become aware that your child has provided us with personal information without your consent, you are urged to email us at email@example.com.
This policy was last updated on January 5, 2023.